Return & Refund Policy

Last Updated: June 19, 2026

At Zenvyr, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.
• The item received is different from what was ordered.
• The product is unused, unwashed, and in its original condition.
• All original packaging, tags, accessories, and invoices are included.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Skincare and personal care products that have been opened or used
• Customized or personalized items
• Products marked as non-returnable
• Items damaged due to misuse, improper handling, or normal wear and tear

Return Process

To initiate a return, please contact our support team within 7 days of receiving your order.

Please provide:

• Order number
• Product name
• Reason for return
• Photos or videos showing the issue (if applicable)

Our team will review your request and provide further instructions.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed through the original payment method or an alternative method agreed upon by both parties.

Refund processing times may vary depending on your payment provider.

Shipping Charges

• Original shipping charges are non-refundable unless the return is due to our error.
• Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: zenvyr@gmail.com
WhatsApp: 0327 6410963
Website: https://zenvyr.store